jkta7 Privacy
Policy

Information We Collect

When you interact with jkta7 — whether by registering an account, making a deposit, placing a bet, or contacting our support team — we collect certain categories of personal information. This section sets out exactly what data we gather, how it reaches us, and why each category is required.

Information You Provide Directly

• Registration data: Your full legal name, date of birth, registered mobile number (Bangladesh), email address, and chosen username are collected at the point of account creation. This information is required to open and maintain your jkta7 account.
• Identity verification (KYC) documents: A scanned copy or photograph of your Bangladesh National Identity Card (NID), passport, or other government-issued photo ID. A proof-of-address document such as a recent utility bill or bank statement may also be requested. These are collected to verify your identity and comply with our age verification and anti-fraud obligations.
• Payment information: The mobile wallet number (bKash, Nagad, Rocket, or Upay) or bank account details used to make deposits and receive withdrawals. We record transaction references and amounts but do not store full mobile banking PINs or passwords.
• Communications: Any messages, queries, or complaints submitted via live chat, email, or our contact form. These are retained for customer service quality assurance and dispute resolution purposes.
• Preference settings: Responsible gaming tool selections such as deposit limits, time-out periods, or self-exclusion requests that you configure through your account.

Information Collected Automatically

• Device and technical data: IP address, browser type and version, operating system, device model, screen resolution, and time zone setting. This data helps us deliver a consistent experience across different devices and detect suspicious login activity.
• Usage and behavioural data: Pages visited, games played, bets placed, session duration, click patterns, and navigation paths through the jkta7 platform. This data is used for platform optimisation and to personalise your gaming experience.
• Transaction logs: Automatic records of all financial transactions — including deposit amounts, withdrawal requests, bonus claims, and wagering activity — are retained for financial reconciliation, fraud monitoring, and regulatory compliance.
• Session data: Login timestamps, session duration, and logout events are logged to maintain account security and support investigation of any reported unauthorised access.

Information from Third Parties

In certain circumstances, jkta7 may receive personal data about you from trusted third-party sources. These include identity verification service providers used to cross-check KYC documents, payment processors confirming transaction status, and fraud-detection partners flagging suspicious activity patterns. Any third-party data received is handled under the same strict confidentiality standards applied to data you provide directly.

How We Use Your Data

jkta7 processes your personal data only for clearly defined, legitimate purposes. We do not use your data in ways that are incompatible with the purposes for which it was originally collected. The table below summarises each processing purpose and the lawful basis on which we rely.

Marketing Communications

jkta7 will only send you promotional communications — including bonus offers, tournament announcements, and seasonal promotions tied to events such as Eid, BPL, or the T20 World Cup — where you have explicitly opted in to receive them. You may withdraw your consent at any time by contacting our support team via live chat or by emailing [email protected]. Withdrawal of consent does not affect the lawfulness of any processing carried out before your opt-out.

Automated Decision-Making

jkta7 uses automated tools to monitor account activity for fraud indicators and responsible gaming risk signals. Where an automated check flags your account — for example, detecting patterns consistent with problem gambling or potential bonus abuse — a member of our compliance team will review the flag manually before any significant action is taken. You have the right to request human review of any automated decision that materially affects your account. Contact our support team to exercise this right.

Cookies & Tracking

jkta7 uses cookies and similar tracking technologies to ensure the platform functions correctly, to keep your session secure, and to understand how players interact with the site so we can continuously improve the experience. This section explains the types of cookies we use and the choices available to you.

Types of Cookies We Use

• Strictly necessary cookies: These are essential for the jkta7 platform to operate. They manage your login session, maintain your account security token, remember your preferred language setting, and keep your bet slip active between pages. Without these cookies, core platform features cannot function. Because they are essential, they cannot be disabled.
• Functional cookies: These remember your preferences — such as your preferred deposit method, display settings, and responsible gaming tool configurations — so you do not need to re-enter them on each visit. They improve the convenience and personalisation of your jkta7 experience.
• Analytics cookies: We use privacy-respecting analytics to understand which pages and games are most popular, how players navigate between sections, and where users experience friction. This data is aggregated and anonymised. It helps us prioritise platform improvements and optimise the experience for players across Bangladesh.
• Security cookies: These are used to detect and prevent fraudulent activity, including credential stuffing attacks, account takeover attempts, and suspicious session behaviour. They help our fraud-detection systems distinguish legitimate players from automated bots.

Managing Your Cookie Preferences

You can control non-essential cookies through your browser settings. Most modern browsers allow you to view, block, or delete cookies stored by individual websites. Please be aware that disabling functional or analytics cookies may affect the quality of your jkta7 experience — for example, your preferences may not be saved between sessions.

Note that strictly necessary cookies cannot be disabled through browser settings, as doing so would prevent the platform from functioning correctly. They do not track your activity across other websites and expire automatically at the end of your session or within a short fixed period.

Data Sharing & Third Parties

jkta7 does not sell, rent, or trade your personal information to any third party for commercial purposes. We share personal data only where it is strictly necessary to deliver our services, comply with legal obligations, or protect the security of the platform and its players. Every third party that receives your data is bound by strict confidentiality obligations.

Categories of Third-Party Recipients

• Payment processors: To process your deposits and withdrawals via bKash, Nagad, Rocket, Upay, or connected banking partners, we share the minimum necessary transaction data — such as the amount, currency, and your registered wallet number — with the relevant payment service provider. These providers operate under their own privacy policies and regulatory frameworks.
• Identity verification providers: Where third-party KYC services are used to cross-check identity documents, your name, date of birth, NID number, and document images are shared in encrypted form. These providers act as data processors under contract and are prohibited from using your data for any purpose other than the verification task.
• Game studios and software providers: Games supplied by Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may collect anonymised session and gameplay data for their own RNG audit and fairness certification purposes. No personally identifiable information beyond a pseudonymous player token is shared with game studios.
• Fraud-detection and security partners: To protect the integrity of the platform, IP addresses, device fingerprints, and behavioural signals may be shared with fraud-prevention service providers. These partners provide risk scores and alerts; they do not make autonomous decisions on behalf of jkta7.
• Legal and regulatory authorities: jkta7 will disclose personal data to law enforcement agencies, courts, or regulatory bodies where required to do so by applicable law or valid legal process. In such circumstances, we disclose only the minimum data required and will notify you of any disclosure where we are legally permitted to do so.
• Professional advisors: Lawyers, auditors, and compliance consultants who require access to player data in order to provide professional services to jkta7 are bound by legal professional privilege and confidentiality obligations.

Data Retention

jkta7 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. Once data is no longer required, it is securely deleted or anonymised so that it can no longer be associated with you as an individual.

Retention Periods by Data Category

Where your account is closed — whether at your request or due to a breach of jkta7's Terms & Conditions — jkta7 will continue to retain the above data categories for the periods specified. This is necessary to fulfil outstanding financial obligations, defend or pursue legal claims, and comply with applicable record-keeping laws. After the applicable retention period expires, data is permanently deleted from all live and backup systems.

Data Security

Protecting your personal data from unauthorised access, loss, or misuse is a fundamental priority for jkta7. We implement a comprehensive set of technical and organisational security measures that are regularly reviewed and updated in line with industry best practice.

Your Privacy Rights

jkta7 respects your rights over your personal data. Below is a full summary of the rights available to you and how to exercise each one. We will respond to all verified privacy rights requests within a reasonable timeframe and at no charge to you.

• Right of access: You have the right to request a copy of all personal data that jkta7 holds about you. This includes your registration details, KYC records, transaction history, and communication logs. Requests can be made by contacting our support team via live chat or at [email protected]. We will provide the information within 30 days of receiving your verified request.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. For account details such as your name, date of birth, or contact number, you can update these directly in your account settings or by contacting support.
• Right to erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent (and no other lawful basis applies), or where it has been processed unlawfully. Note that we may be required to retain certain data to comply with legal obligations — for example, KYC records and transaction logs are subject to mandatory retention periods as set out in Section 5.
• Right to restrict processing: You have the right to request that jkta7 restricts the processing of your personal data in certain circumstances — for example, while you are contesting the accuracy of the data, or where you have objected to processing and we are assessing whether our legitimate interests override your objection.
• Right to data portability: Where processing is based on your consent or on a contract with you, and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format (such as CSV or JSON) and to transmit it to another service provider where technically feasible.
• Right to object: You have the right to object at any time to processing based on legitimate interests — including direct marketing, profiling for personalisation purposes, and behavioural analytics. Where you object to direct marketing, we will cease processing immediately. Where you object to other legitimate-interest processing, we will cease unless we can demonstrate compelling legitimate grounds that override your rights.
• Right to withdraw consent: Where we process your data on the basis of consent — for example, for marketing communications — you have the right to withdraw that consent at any time without penalty. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

Exercising Your Rights

To exercise any of the rights listed above, contact jkta7's support team via live chat (available 24/7) or by sending a written request to [email protected]. To protect your privacy, we will ask you to verify your identity before processing any rights request. We aim to respond to all requests within 30 days. In complex cases we may extend this by a further 30 days, in which case we will notify you promptly of the extension and the reason for it.

Contact & Complaints

jkta7 takes all privacy concerns seriously. If you have a question about this Privacy Policy, wish to exercise a data right, or believe that your personal information has been handled in a way that does not comply with this policy, please get in touch using the details below.

Complaints Process

If you are not satisfied with jkta7's response to a privacy complaint, you may escalate your complaint through the following process:

• Step 1 — Internal review: Submit your complaint in writing to [email protected] with the subject line "Privacy Complaint". Our compliance team will acknowledge receipt within two business days and provide a full written response within 14 business days.
• Step 2 — Senior review: If you remain unsatisfied following the initial response, you may request escalation to a senior compliance officer by clearly stating "Escalation Request" in your follow-up communication. Senior review responses are provided within a further 14 business days.
• Step 3 — Independent arbitration: If the matter is not resolved to your satisfaction through the internal process, you have the right to seek independent resolution through a third-party arbitration or dispute resolution service. Please contact our support team for current details of available independent resolution options.

Policy Updates

jkta7 reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or the services we provide. When material changes are made, we will notify registered players by email or via an in-platform notification at least 7 days before the changes take effect. The "Effective Date" at the top of this policy will always reflect the date the most recent version came into force. Continued use of jkta7 after the updated policy takes effect constitutes acceptance of the revised terms.

We encourage you to review this Privacy Policy periodically to stay informed about how jkta7 protects your personal information. If you have any questions about any version of this policy — current or archived — please do not hesitate to contact our support team.